Our policies for product returns, defect claims, and refund processes for B2B trade orders.
LookCarShow is committed to delivering products that meet the agreed specifications and quality standards. This Return and Refund Policy outlines the conditions under which returns are accepted and refunds or replacements issued. Because we operate exclusively in the B2B trade channel, this policy reflects the commercial nature of our business relationships.
We handle all return and claim requests on a case-by-case basis, guided by the following core principles:
Defective product claims must be submitted within 12 months from the date of shipment as shown on the shipping confirmation. Claims submitted after this period will not be honored under warranty but may be considered for commercial resolution at our discretion.
A valid defect claim covers the following:
If we ship a product that does not match the item confirmed in your purchase order or proforma invoice, we will cover the full cost of return shipping and expedite a replacement shipment at no charge. Incorrect item claims must be submitted within 14 days of receipt with photos of the item received and the original order documentation.
Damage occurring during shipping must be reported within 7 calendar days of delivery. Please:
We will assess the claim and, where the damage is confirmed, issue a replacement unit or credit. Note: for FOB shipments, the buyer's cargo insurance should also be notified.
All returns require prior written authorization (RMA — Return Merchandise Authorization) from LookCarShow. Do not ship items back without an RMA number — unauthorized returns will not be accepted.
Email business@lookcarshow.com with your order number, a description of the issue, and photographic or video evidence.
Our after-sales team will evaluate the claim within 5 business days and determine whether it falls within policy.
If approved, we will issue an RMA number and provide return shipping instructions. For warranty claims, we cover return shipping from agreed hub locations. For buyer-error cases, return shipping is at the buyer's expense.
Upon receipt and inspection of returned goods, we will issue a replacement shipment or credit note within 10 business days. Monetary refunds to original payment method are issued within 15 business days where applicable.
Monetary refunds are issued in the following circumstances:
Refunds are processed via the same method as the original payment. Bank transfer refunds are net of any transaction fees incurred. Refunds are not available for orders that have been part-shipped or fully shipped unless a valid return has been received and inspected.
Partial refunds may be negotiated for situations where only some units in a batch are affected or where a resolution short of full refund is agreed in writing between both parties.
The following categories are not eligible for return:
For all return, replacement, or refund enquiries, contact our after-sales team:
Please include your order number, the nature of the issue, and supporting photographs in your initial message to expedite the process.